General Manager at Updeal Resources

Job Summary

We are seeking a strategic and results-driven General Manager to lead our ice cream production and retail business. The ideal candidate will have end-to-end ownership of operations, financial performance, team leadership, and market growth. This role requires a commercially minded leader capable of scaling production, optimizing retail performance, and driving profitability while ensuring quality and compliance.

Key Responsibilities

Strategic Leadership & Business Development

• Define and implement business strategies to drive growth, operational efficiency, and profitability
• Identify and pursue new market opportunities, including B2B sales, distribution partnerships, and retail expansion
• Set performance targets and lead business planning, budgeting, and forecasting

Operations Management

• Oversee daily operations across production, supply chain, logistics, and retail units
• Ensure consistent product quality, equipment reliability, and compliance with food safety and health regulations
• Introduce best practices in manufacturing and inventory management to reduce waste and optimize output

Financial Oversight

• Take full responsibility for cost optimization
• Monitor and analyze financial performance, making data-driven decisions to improve margins and revenue
• Prepare regular financial and operational reports for the board and stakeholders

People & Team Leadership

• Build and lead high-performing cross-functional teams across production, sales, and operations
• Promote a culture of accountability, safety, customer focus, and continuous improvement

Customer & Stakeholder Relations

• Ensure high customer satisfaction across all retail and distribution channels
• Handle key client relationships and support business development initiatives
• Resolve escalated issues in a professional, brand-affirming manner

Requirements

• 7–10 years of senior management experience in production, food manufacturing, or FMCG industries