Front Line Administrator (Customer Operations) at OmniRetail Technology

About the Role

The Frontline Administrator ensures seamless operations and optimal performance of all field sales activities across MFC locations. This role focuses on staffing, recruitment, onboarding, performance management, and ensuring compliance to meet the company's commercial goals.

Key Responsibilities

• Recruitment & Capacity Management: Maintain OAM headcount, oversee hiring, and ensure OAMs meet productivity targets
• Partner & Vendor Management: Manage recruitment agencies, track time-to-fill metrics, and enforce SLAs
• Customer & Quality Control: Ensure OAMs have active, KYC-compliant customers, and provide insights for customer retention
• Pipeline & People Management: Build a talent pipeline and ensure readiness for OAM replacements
• Attendance & Compliance Management: Monitor and ensure attendance compliance for OAMs and ACMs

Key Performance Indicators

• OAM recruitment and performance targets
• Vendor performance and time-to-fill metrics
• Active, KYC-compliant customers per OAM
• Talent pipeline coverage and tool readiness
• Attendance compliance for field staff

Requirements

• 5+ years of experience in sales operations, retail distribution, or team management
• Strong understanding of FMCG/B2B field operations
• Excellent leadership, coordination, and reporting skills
• Proficiency in HR and performance tracking tools (ERP, CRM)

Work Location

Across all MFC locations in Lagos, Nigeria

Compensation

Competitive salary based on qualifications and experience