Front Desk Officer / Receptionist at Chrisvirgy Homes

About the Role

A dynamic team is expanding and looking for the right talent to join as a Front Desk Officer / Receptionist.

Key Responsibilities

• Welcome guests professionally and provide prompt check-in and check-out services
• Handle guest reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and complaints courteously and efficiently
• Maintain accurate records of guest information, reservations, and billing
• Coordinate with housekeeping and maintenance to ensure room readiness
• Provide guests with information about hotel services, facilities, and local attractions
• Handle cash and credit card transactions, and maintain accurate financial records
• Ensure compliance with hotel policies, procedures, and safety regulations
• Support management in daily front office operations and reporting

Requirements

• Bachelor's Degree
• 2 – 4 years of relevant experience

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good organizational and multitasking abilities
• Professional appearance and demeanor
• Basic knowledge of hotel property management systems and Microsoft Office
• Problem-solving skills and ability to remain calm under pressure
• Teamwork and adaptability