Front Desk Officer

A dynamic team is expanding and looking for the right talent. Job Summary

• The Front Desk Officer will serve as the first point of contact for patients and visitors to the dental clinic.

• The role requires a courteous, organized, and detail-oriented professional responsible for managing front office operations, patient scheduling, records management, and ensuring a welcoming and efficient patient experience in line with the clinic’s high standards of care.

Key Responsibilities:

• Welcome patients and visitors warmly, ensuring a professional and friendly first impression.

• Manage patient registration, appointment scheduling, confirmations, and follow-ups.

• Maintain accurate patient records, both electronic and physical, in compliance with confidentiality and data protection standards.

• Handle incoming calls, emails, and inquiries, providing accurate information about services, procedures, and clinic policies.

• Coordinate patient flow to minimize waiting time and enhance service efficiency.

• Process billing-related documentation, issue receipts, and liaise with accounts for payments and insurance claims where applicable.

• Support dentists and clinical staff with administrative and clerical duties as required.

• Ensure the reception area is clean, organized, and reflective of a premium healthcare environment.

• Manage office supplies and escalate maintenance or facility-related issues promptly.

• Adhere strictly to clinic policies, healthcare regulations, and customer service standards.

Person Specification  Core Competencies & Skills:

• Excellent interpersonal, communication, and customer service skills.

• Strong organizational and multitasking abilities with attention to detail.

• Proficiency in Microsoft Office applications and basic clinic management systems.

• Ability to maintain confidentiality and handle sensitive patient information professionally.

• Calm, courteous, and professional demeanor, even in high-pressure situations.

• Good time management and problem-solving skills.

Behavioral Attributes:

• Patient-focused and service-oriented mindset.

• Well-presented with a pleasant personality.

• Reliable, punctual, and able to work with minimal supervision.

• Team-oriented with the ability to collaborate effectively with clinical and administrative staff.

Required Qualifications: & Experience

• Minimum of OND/HND/BSc in Business Administration, Office Management, Accounting, Health Administration, or a related field.

• 1–3 years’ experience in a front desk, receptionist, or administrative role...