Front Desk Officer

A dynamic team is expanding and looking for the right talent. Position Overview: - Perform all check-in and check-out tasks. - Manage online and phone reservations. - Inform customers about payment methods. - Register guests collecting necessary information (like contact details and exact dates of their stay). - Welcome guests upon their arrival and assign rooms. - Provide information about our hotel, available rooms, rates and amenities. - Respond to clients’ complaints in a timely and professional manner. - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. - Upsell additional facilities and services, when appropriate. - Maintain updated records of bookings and payments. Requirements: - Candidates should possess a Bachelor's Degree / HND / OND qualification with 2 - 5 years proven work experience. - Must be computer literate and have experience with hotel reservations software. - Previous hospitality experience would be advantageous. Eligibility Criteria: - This role is open to FEMALE applicants only. - Applicants must currently reside in Abuja, FCT. - Candidates based outside Abuja will not be considered.