Front Desk / Customer Service Officer at Elan Orris Real Estate Investment Ltd

About the Role

An established company is recruiting for a Front Desk/Customer Service Officer to provide high-level support services and manage customer recovery processes with professionalism and efficiency.

Key Responsibilities

• Maintain up-to-date records of clients with outstanding payments for recovery purposes
• Provide high-level support services by taking ownership of all customer recovery processes from initiation through to resolution and satisfactory closure
• Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timelines
• Communicate terms and conditions of receivables' balances to customers
• Address internal queries regarding payments, ensure customers pay on time, and negotiate repayment plans when necessary
• Draft and send periodic (weekly) update notices to customers requesting payment of overdue/outstanding balances
• Analyze and process payment lodgments and forward documentation for timely account reconciliation and receipt generation
• Collaborate with appropriate units on customer account reconciliation issues
• Identify changes in payment patterns and propose actions to avert potential losses from unpaid receivables
• Liaise with appropriate units to resolve customer issues for recovery purposes
• Handle all queries regarding outstanding payments and negotiate repayment plans in line with company-approved processes
• Ensure clients receive confirmatory messages for each payment made
• Capture customer feedback to drive continuous improvement in service delivery

Requirements

• BSc/HND degree in any relevant discipline
• Proven experience in customer service or telesales (advantageous)
• Confident, well-spoken, presentable, and professional demeanor
• Energetic, positive, self-motivated, outgoing, and customer-centric attitude
• Strong prioritization and time management skills with high integrity and work ethics
• Ability to work accurately under stress and pressure to meet deadlines
• Ability to work both independently and as an active team member
• Knowledge of customer service software applications
• Strong negotiation and communication skills

Location

Lagos, Nigeria