Focused Customer Service Representative

A dynamic team is expanding and looking for the right talent. Position Overview: - We are seeking a courteous, professional, and customer-focused Customer Service Representative to serve as the primary point of contact for guests. - The ideal candidate will ensure excellent service delivery by addressing inquiries, resolving complaints, and providing accurate information to enhance overall guest satisfaction. Key Responsibilities: - Greet guests warmly and respond promptly to inquiries, requests, and complaints. - Provide accurate information about hotel services, facilities, rates, and promotions. - Handle guest concerns professionally and escalate complex issues to management when necessary. - Maintain clear and polite communication with guests via phone, email, and in person. - Coordinate with relevant departments (front office, housekeeping, maintenance, food & beverage) to resolve guest issues efficiently. - Maintain records of guest interactions, feedback, and complaints. - Ensure a high level of professionalism and hospitality at all times. - Follow hotel policies, procedures, and service standards. - Assist in improving customer experience by identifying recurring issues and suggesting solutions.