Field Verification Officer

Position Overview

The Field Verification Officer is responsible for conducting on-site verification of customer, employee, and vendor information to ensure accuracy, authenticity, and compliance with company policies and regulatory requirements. The role involves field visits, data collection, reporting, and follow-up actions.

Key Responsibilities

• Conduct physical verification of addresses, workplaces, businesses, and references as assigned
• Verify personal, employment, residential, and business information provided by applicants or staff
• Interview neighbors, employers, referees, or relevant third parties when required
• Capture accurate field data, photographs, GPS coordinates, and observations
• Identify discrepancies, risks, or red flags and report findings promptly
• Prepare and submit detailed verification reports within set timelines
• Maintain confidentiality and handle sensitive information responsibly
• Coordinate with internal teams (HR, Credit, Risk, Operations) for clarification and updates
• Ensure compliance with company policies, industry standards, and legal requirements
• Follow up on incomplete or inconclusive verifications when necessary

Required Qualifications & Experience

• Minimum of OND / HND / Bachelor's degree in any discipline
• 1–3 years' experience in field verification, investigations, credit analysis, or similar role
• Knowledge of local areas and ability to navigate locations effectively
• Valid means of identification; motorcycle or driver's license is an added advantage

Required Skills & Competencies

• Strong observation and analytical skills
• Good communication and interpersonal abilities
• Attention to detail and accuracy
• Ability to work independently with minimal supervision
• Time management and reporting skills
• Basic computer literacy (MS Word, Excel, mobile reporting apps)
• Integrity, professionalism, and ethical conduct