## Title: Field Collection Agent (FCA)

An established company is recruiting for a Field Collection Agent to conduct debt recovery operations in assigned areas across Lagos, Nigeria.

Conduct door-to-door debt recovery and follow-up visits in assigned areas
Communicate repayment obligations and negotiate suitable repayment plans with clients
Maintain accurate and detailed records of all visits, communications, and repayment outcomes
Verify and assess debtor information (income, address, and asset status)
Prepare and submit timely field and progress reports
Collaborate with internal teams to ensure compliance with company and legal standards
Promote and protect the company's brand image and reputation during all engagements

Minimum of Senior Secondary School Certificate (SSCE) or equivalent (GCE O-Level)
OND, NCE, or Bachelor's Degree in Finance, Business, or Law is an added advantage

1–2 years of experience in debt collection, customer service, or related financial field preferred
Candidates without experience must demonstrate strong learning ability and resilience

Excellent communication and negotiation skills
Strong emotional intelligence and ability to remain calm under pressure
Good problem-solving and decision-making abilities
Proficiency in using smartphones, GPS navigation apps, and basic office tools (Excel, Word)
Ability to calculate repayment figures and maintain accurate financial records

High integrity and ethical standards with compliance to company and legal guidelines
Good physical fitness for regular fieldwork
Familiarity with local areas and community relations
Must have no criminal record and be of good credit standing

Field Collection Agent (FCA) at Fort Knox Group

Job description