Facility and Operations Officer

Position Overview

We are seeking a motivated Facility and Operations Officer to oversee daily service delivery for cleaning and fumigation operations across residential and commercial/industrial sites. The role involves coordinating custodial teams, managing schedules and deployments, recruiting and onboarding staff, controlling inventory, and ensuring strict compliance with health, safety, and sanitation standards. You will also handle client concerns to ensure efficient, safe, and high-quality service delivery.

Key Responsibilities

Operational Management

• Manage day-to-day cleaning, janitorial, and fumigation/pest control services for residential and commercial clients
• Coordinate staff deployment, work schedules, and site coverage to meet service requirements

Recruitment & Onboarding

• Source, recruit, and onboard cleaning and technical staff (custodians and fumigation personnel)
• Ensure proper documentation, orientation, and compliance with company standards

Team Leadership & Supervision

• Supervise custodial and technical teams, providing on-the-job training and coaching
• Monitor performance and enforce discipline and productivity standards

Quality Control & Site Inspection

• Conduct routine site inspections to ensure adherence to sanitation standards, safety protocols, and company policies
• Implement corrective actions where service gaps are identified

Inventory & Equipment Management

• Manage inventory of cleaning chemicals, consumables, and equipment
• Ensure proper use, storage, and maintenance of machines such as scrubbers and thermal foggers

Client Relations

• Respond promptly to client inquiries, service requests, and complaints
• Maintain strong client relationships to ensure satisfaction and service continuity

Safety, Health & Compliance

• Ensure all operations comply with environmental, health, and safety regulations
• Conduct safety training and maintain compliance documentation