Experienced Front Office Personnel at Greywood Hotels and Apartments

About the Role

A reputable hotel organization is seeking a professional, friendly, and well-organized Front Office Personnel to join our team. The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing
• Handle reservations, room assignments, and guest inquiries via phone, email, and in person
• Provide information about hotel services, local attractions, transportation, and dining options
• Maintain accurate records of guest accounts, payments, and room availability
• Resolve guest complaints promptly and escalate issues to the supervisor when necessary
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests
• Operate the hotel's front office systems (PMS) and maintain updated data
• Handle cash, credit card transactions, and prepare shift reports accurately
• Uphold hotel policies, grooming standards, and service quality at all times

Requirements

• Bachelor's Degree qualification
• 1 - 2 years of relevant experience