End User Support Engineer - Owerri

Vennote Technologies Limited

Lagos, Nigeria Permanent

Published 2 months ago · Expires 3 weeks from now

Job description

## Title: End User Support Engineer

About the Role

This is a full-time, on-site position based in Owerri. As an End User Support Engineer, you will provide technical troubleshooting, customer support, and operating system expertise on a day-to-day basis.

Key Responsibilities

Provide troubleshooting and technical support to end users
Deliver excellent customer service and support
Demonstrate expertise in operating systems and enterprise environments
Troubleshoot network printers and related hardware issues
Manage Windows 11 systems and Microsoft Intune configurations
Handle software patching and system updates
Work effectively under pressure and collaborate within a team environment

Required Qualifications

BSc in Computer Science, Electrical Engineering, or related field
3+ years of experience in IT support and troubleshooting
ITILv4 Certification
Hands-on knowledge of Windows 11 in an enterprise environment
Experience with Microsoft Intune
Experience working in a telecommunications company

Required Skills

Strong problem-solving and analytical abilities
Excellent communication and interpersonal skills
Ability to work well under pressure
Team collaboration skills

Preferred Qualifications

CompTIA A+ Certification
Microsoft Certified Professional (MCP) credentials