End User Support Engineer - Kano

About the Role

This is a full-time, on-site position based in Kano. As an End User Support Engineer, you will provide comprehensive troubleshooting, technical support, and expert guidance on operating systems on a daily basis.

Key Responsibilities

• Provide troubleshooting and technical support to end users
• Deliver customer support and customer service excellence
• Demonstrate expertise in operating systems
• Resolve technical issues in a timely and efficient manner
• Support Windows 11 in an enterprise environment
• Manage Microsoft Intune configurations and deployments
• Handle system patching and updates
• Troubleshoot and support network printers
• Work collaboratively within a team environment

Required Qualifications

• BSc in Computer Science, Electrical Engineering, or related field
• 3+ years of experience in IT support and troubleshooting
• ITILv4 Certification
• Hands-on knowledge of Windows 11 in an enterprise environment
• Experience with Microsoft Intune, patching, and network printer troubleshooting
• Experience working in a telecommunications company

Desired Skills and Attributes

• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure
• Relevant certifications such as CompTIA A+ or Microsoft Certified Professional