End User Support Engineer - Ekiti

About the Role

This is a full-time, on-site position based in Ekiti. As an End User Support Engineer, you will provide troubleshooting, technical support, and customer assistance on a day-to-day basis, with expertise in operating systems and enterprise IT environments.

Key Responsibilities

• Provide troubleshooting and technical support to end users
• Deliver exceptional customer support and customer service
• Diagnose and resolve operating system issues
• Manage Windows 11 systems in an enterprise environment
• Support Microsoft Intune deployments and management
• Handle software patching and updates
• Troubleshoot and maintain network printers
• Work efficiently under pressure while maintaining team collaboration

Required Qualifications

• Bachelor's degree (BSc) in Computer Science, Electrical Engineering, or related field
• 3+ years of experience in IT support and troubleshooting
• ITILv4 Certification
• Experience working in a telecommunications company

Required Skills

• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Hands-on knowledge of Windows 11 in an enterprise environment
• Proficiency with Microsoft Intune
• Ability to work well under pressure and in a team environment

Preferred Qualifications

• CompTIA A+ Certification
• Microsoft Certified Professional (MCP) certification