Duty Manager at Elvaridah

Position Summary

The Duty Manager is responsible for overseeing hotel operations during shifts, ensuring exceptional guest service, smooth departmental coordination, and quick resolution of operational issues. The role requires strong hospitality experience, leadership skills, and the ability to make quick, effective decisions.

Key Responsibilities

• Oversee daily hotel operations, ensuring smooth running of front office, housekeeping, and F&B departments
• Act as the first point of contact for guest complaints and resolve issues promptly
• Supervise and support staff during shifts, ensuring service excellence
• Conduct regular inspections of guest rooms, public areas, and facilities
• Ensure compliance with hotel policies, health & safety, and service standards
• Coordinate with other managers to support events, bookings, and VIP guests
• Prepare duty reports and communicate key shift details to management
• Monitor staff performance and provide coaching where needed

Qualifications & Requirements

• B.Sc. or HND in Hospitality Management, Business Administration, or related field
• Minimum of 3–5 years' experience in hotel or hospitality operations
• Strong leadership, communication, and customer service skills
• Ability to handle pressure and resolve conflicts quickly
• Good knowledge of hotel software systems (PMS)
• Flexible to work shifts, weekends, and holidays