Dispatcher at ESOSA Food System

About the Role

The Dispatcher serves as the primary point of contact at each Classic Cream E-Bakery hub, ensuring smooth daily operations, efficient customer service, accurate inventory handling, and timely dispatch of high-quality baked products. You will embody the brand's values and be accountable for maintaining service excellence, operational efficiency, and product integrity at the last-mile level.

Key Responsibilities

• Inspect all bread received from the bakery for quality and freshness
• Process orders, handle customer complaints professionally, and escalate issues where necessary
• Receive, verify, and prepare daily orders for dispatch
• Tag and record orders accurately to prevent mix-ups or delays
• Monitor and maintain accurate stock levels of bread
• Perform daily opening and closing stock counts
• Assign orders to dispatch riders efficiently
• Track deliveries and ensure timely dispatch to customers
• Verify returns, undelivered items, and follow up on delivery issues
• Ensure that damaged or substandard items are not dispatched to customers
• Maintain hygiene and proper storage standards at the hub
• Keep daily activity logs including sales, inventory, customer feedback, and rider reports
• Submit daily reports to the Operations Manager using prescribed formats
• Ensure the hub is always clean and organized
• Report maintenance issues promptly for resolution
• Distribute flyers and coordinate sampling efforts to build customer relationships

Required Skills & Competencies

• Strong interpersonal and customer service skills
• Excellent organizational and time management abilities
• Basic proficiency in Microsoft Office or Google Workspace (Sheets, Docs)
• Knowledge of logistics and delivery operations (advantageous)
• Attention to detail and commitment to quality
• Reliable, accountable, and trustworthy

Educational & Professional Requirements

• HND/BSc qualification