Customer Service Representative (Restaurant) at Ascentech Services Limited

About the Role

A dynamic team is expanding and looking for the right talent to join as a Customer Service Representative in our restaurant operations.

Key Responsibilities

• Communicate with customers via apps, chat, or phone in clear, professional English
• Take and confirm customer orders, ensuring accuracy and clarity
• Enter and update orders into the system for the kitchen and dispatch teams
• Handle customer inquiries, complaints, and requests politely and efficiently
• Provide updates on order status or delays to customers
• Maintain proper records of customer interactions and orders
• Work closely with the kitchen, dispatchers, and trackers to ensure smooth service flow

Requirements

• Strong English communication skills (spoken and written)
• Previous customer service or call centre experience is an advantage
• Ability to multitask and remain calm under pressure
• Comfortable using a laptop, communication apps, chat systems, and smartphones