Customer Service Representative – Exhibition Support at Etcon Analytical and Environmental Systems & Services Limited

Job Summary

A dynamic team is expanding and seeking a Customer Service Representative for Exhibition Support. In this role, you will provide high-quality customer service and on-site support during exhibitions, trade shows, and events. You will ensure visitors, exhibitors, and stakeholders receive timely assistance, accurate information, and a positive overall experience.

This position requires 1–5 years of customer service or event support experience, preferably in exhibitions, retail, or hospitality environments.

Key Responsibilities

Exhibition & On-Site Support

• Serve as the primary point of contact for exhibitors and visitors during exhibitions or events
• Assist with registration, check-ins, booth assignments, and general event inquiries
• Support exhibitors with setup guidance, operational information, and troubleshooting

Customer Service Delivery

• Respond to customer inquiries through phone, email, or in person with professionalism and efficiency
• Provide accurate information about exhibition schedules, policies, activities, and logistics
• Handle complaints or issues from participants and escalate when necessary

Coordination & Administration

• Work closely with the exhibition operations team to ensure smooth event execution
• Prepare and distribute event materials, badges, passes, and documentation
• Assist in coordinating exhibitor lists, appointment schedules, and feedback forms

On-Site Issue Management

• Monitor exhibition areas for attendee flow, safety, and service quality
• Resolve minor on-site issues (e.g., location inquiries, directional guidance, service requests)
• Coordinate with security, technical, or facility teams for escalated issues

Post-Exhibition Activities

• Collect and compile visitor and exhibitor feedback
• Assist with reporting, evaluations, and documentation for post-event debriefings
• Support follow-up communication and service requests after the exhibition ends

Required Skills & Qualifications

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