Customer Service Representative at Union Bank of Nigeria

Position Overview

We are seeking a qualified candidate to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, delivering excellent service and support across multiple channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions
• Resolve customer complaints and issues promptly and efficiently
• Maintain accurate and up-to-date records of all customer interactions
• Ensure adherence to the bank's service standards and policies
• Assist customers with product and service information, transactions, and account management

Required Skills

• Strong communication and interpersonal skills
• Ability to handle customer queries with patience and professionalism
• Customer service orientation and problem-solving abilities

Qualifications

• OND/NCE/HND/B.Sc. in Banking, Finance, Business Administration, or related fields
• Previous customer service experience (advantageous but not mandatory)