Customer Service Representative at Jules Construction

A dynamic team is expanding and looking for the right talent. Job Details - A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. - The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. - They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. - Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Requirements - Interested candidates should possess an OND, NCE, HND, or Bachelor's Degree with 2-5 years experience. - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively. Check how your CV aligns with this job