Customer Service Representative

About the Role

An exciting opportunity has arisen for a motivated professional to join Grayworth Associates Limited in Abuja, Nigeria. This position combines customer service excellence with travel consulting and international student recruitment.

Key Responsibilities

• Consult with customers to determine travel destinations, dates, financial considerations, and accommodation requirements; compute travel costs and book transportation and hotel reservations
• Plan, describe, arrange, and sell itinerary travel packages and promotional travel incentives
• Build and maintain relationships to grow international student enrollment, tourist packages, work visa placements, and relocation services
• Manage client portfolios and process admission and visa applications; advise applicants on program options and requirements
• Process and maintain client files with proper credential eligibility evaluations
• Promptly and courteously respond to phone calls, emails, and requests from team members and clients
• Create and promote approved social media content across social media channels
• Coordinate team meetings and building activities as requested
• Collaborate with colleagues on recruitment strategies and marketing opportunities to increase client acquisition and sales performance
• Process immigration documents in compliance with Homeland Security Regulations
• Stay current on government and legislative changes pertaining to international higher education
• Utilize recruitment tools including social media platforms, personal contacts, fairs, and presentations
• Submit reports on processed files on a weekly, monthly, quarterly, bi-annual, and annual basis
• Assist in developing and executing recruitment plans and international orientation programs
• Collaborate with other departments to support recruitment and enrollment efforts
• Work with team and management on collaborative projects
• Engage in dispute resolution to satisfy clients
• Perform additional duties as assigned

Core Requirements

• Support the mission, vision, and strategic plan of Grayworth Associates Limited
• Ability to manage multiple client files and maintain confidentiality
• Knowledge of immigration regulations and international higher education requirements
• Strong communication and interpersonal skills
• Proficiency with social media and recruitment platforms
• Ability to work collaboratively in a team environment