Customer Service Officer & Cashier at Khenpro Global Services

About the Role

A reputable organization seeks a dedicated individual to provide excellent customer service by attending to guests courteously, processing orders accurately, handling cash transactions efficiently, and ensuring a clean and welcoming environment that reflects the brand's standards.

Key Responsibilities

Customer Service

• Greet customers warmly and assist them in making product selections
• Provide detailed product information, including flavors, ingredients, and promotions
• Ensure fast, friendly, and professional service at all times
• Handle customer complaints or feedback courteously and escalate unresolved issues to the Outlet Manager
• Maintain a positive, cheerful attitude that enhances the guest experience

Cashiering & Sales Transactions

• Operate the Point-of-Sale (POS) system efficiently to process sales, refunds, and discounts
• Handle cash, credit card, and digital payments accurately and securely
• Reconcile cash drawers at the start and end of each shift
• Issue receipts, process refunds, and maintain accurate transaction records
• Ensure daily cash deposits are properly recorded and handed over according to company policy

Order & Product Handling

• Take and confirm orders correctly to ensure accuracy and customer satisfaction
• Work with the production/kitchen team to ensure timely and accurate delivery of orders
• Package bakery, pastry, or ice cream items neatly and in line with brand presentation standards
• Monitor product display, restock shelves, and ensure items are attractively presented and labeled

Cleanliness & Store Appearance

• Keep the counter, display area, and dining space clean and organized
• Follow food handling and hygiene standards in all customer-facing activities
• Maintain cleanliness of workstations, equipment, and customer areas throughout the day

Recordkeeping & Reporting

• Maintain daily sales and transaction records
• Report low stock levels and POS issues to management