Customer Service Officer at The Startup Place Limited
The Startup Place Limited
Lagos, Nigeria
Permanent
Published 1 month ago · Expires 3 weeks from now
Job description
## Title: Customer Service Officer
Job Summary
We are seeking a savvy and motivated Customer Service Officer to join our team. This critical role focuses on improving customer acquisition, engagement, and conversion across digital channels.
Key Responsibilities
- Develop and implement digital strategies
- Oversee online communications, social media, and sales platforms
- Create and manage campaigns to improve brand awareness and growth
- Analyze customer feedback and develop retention techniques
- Provide excellent customer service and support
- Identify upselling and cross-selling opportunities
Requirements
- Proven experience in digital marketing
- Solid understanding of SEO, PPC, email marketing, and customer journeys
- Strategic thinking with a branding focus
- Excellent communication and problem-solving skills
- Strong organizational and multitasking abilities
Platforms
- TikTok
- Website