Customer Service Officer at Kimberly Ryan

About the Role

A reputable organization seeks a dedicated individual to provide excellent customer service and support internal processes to enhance overall service delivery.

Key Responsibilities

• Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction at all touchpoints
• Maintain accurate records of customer interactions and report on service trends
• Collaborate with other departments to improve service delivery and internal processes

Requirements

• OND/HND in a relevant field
• Minimum of 1–2 years of experience in customer service, preferably in retail, FMCG, or related sectors
• Strong communication and interpersonal skills to interact effectively with customers and internal teams
• Ability to handle customer inquiries, complaints, and feedback professionally and promptly
• Basic knowledge of CRM tools, MS Office, or relevant customer service software (a plus)