Customer Service Officer at Kimberly Ryan

About the Role

A reputable organization seeks a dedicated individual to provide excellent customer service and support internal operations through effective communication and problem-solving.

Key Responsibilities

• Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction at all touchpoints
• Maintain accurate records of customer interactions and track service metrics
• Report on service trends and identify areas for improvement
• Collaborate with other departments to enhance service delivery and operational efficiency

Requirements

• OND/HND in a relevant field
• Minimum of 1–2 years of experience in customer service, preferably in retail, FMCG, or related sectors
• Strong communication and interpersonal skills to interact effectively with customers and internal teams
• Ability to handle customer inquiries, complaints, and feedback professionally and promptly

Preferred Qualifications

• Basic knowledge of CRM tools, MS Office, or relevant customer service software