Customer Service Officer

We are looking for a qualified candidate to fill this position. Key Responsibilities: - Attend to customers promptly and professionally across all business units. - Provide accurate product information and guide customers on pharmacy, supermarket, electronics, and food items. - Handle inquiries, complaints, and service issues courteously and ensure timely resolution. - Maintain a clean, organized, and customer‑friendly service area. - Support sales operations by directing customers, processing requests, and escalating issues where necessary. - Record customer feedback and report recurring issues to management for improvement. - Ensure excellent customer experience aligned with Mopheth’s service standards. Requirements: - OND / HND / B.Sc Degree in any discipline. - 1–2 years customer service or retail experience (FMCG, pharmacy, hospitality is an advantage). - Strong communication and interpersonal skills. - Ability to multitask in a fast‑paced retail environment. - Customer‑focused attitude with professionalism and patience. - Basic computer literacy (POS experience is a plus).