Customer Service Officer

This vacancy presents a chance to join a leading organization. Position Overview: The Customer service Officer is responsible for managing customer interactions and ensuring excellent service delivery. The role focuses on handling inquiries, orders, complaints, and follow-ups while maintaining a professional and courteous brand image. Key Responsibilities: - Respond to customer inquiries via WhatsApp, phone calls, emails, and social media messages. - Handle order processing, confirmations, and customer follow-ups. - Address complaints and resolve customer issues promptly and professionally. - Maintain accurate records of customer interactions and feedback. - Escalate complex issues to management when necessary. - Support customer retention through positive service experiences. - Qualifications & Requirements - Previous experience in customer service or client relations is an advantage. - Excellent verbal and written communication skills. - Strong interpersonal skills and emotional intelligence. - Ability to multitask and remain calm under pressure. - Professional, polite, and customer-focused attitude. Key Competencies & Skills - Customer relationship management - Communication skills - Problem-solving - Organization and record-keeping - Professional etiquette