Customer Service Officer

We are looking for a qualified candidate to fill this position. Key Responsibilities: - Maintain up to date record of clients with outstanding payment for recovery purpose. - Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure. - Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline - Ensure terms and conditions of the receivables’ balances are communicated to the customers - Dealing with internal queries about payments, ensuring customers pay on time and negotiating re payment plans if need arises. - Ensure periodic (weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance. - Analyze and process payment lodgment made and forward same for timely account reconciliation and receipt generation. - Collaborate with appropriate units on issues of customer account reconciliation. - Identify changes in payment patterns and propose action to avert potential loss from unpaid receivables. - Liaise with appropriate units to resolve customer issues for recovery purpose. - Handle all queries regarding outstanding payment and negotiate repayment plans in line with company approved process. - Ensure clients get complimentary messages on each payment made. - Capture feedback from customer to drive continuous improvement in service deliver.