Customer Service Officer

An established company is recruiting for the following position. Position Overview: - The Customer Service Officer is responsible for providing excellent customer support by handling inquiries, resolving complaints, and ensuring a positive customer experience. - The role requires strong communication skills, patience, and a customer-focused attitude. Key Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, chat, or in person - Handle customer complaints and provide effective resolutions - Maintain accurate records of customer interactions and transactions - Provide information about products, services, and company policies - Follow up with customers to ensure issues are fully resolved - Escalate complex issues to the appropriate department when necessary - Meet or exceed customer satisfaction and performance targets. Requirements: - Candidates should possess a Bachelor's Degree with 2–5 years experience. Salary N300,000 monthly.