Customer Service Officer

A reputable organization seeks a dedicated individual for this role. Position Overview: - The Customer Service Officer is responsible for providing excellent support to customers by handling inquiries, resolving complaints, and ensuring a positive customer experience across all communication channels. Key Responsibilities: - Respond promptly to customer inquiries via phone, email, chat, and in person. - Resolve customer complaints and issues in a professional and timely manner. - Provide accurate information about products, services, and company policies. - Maintain detailed records of customer interactions and transactions. - Follow up with customers to ensure issues are fully resolved. - Collaborate with internal teams to address customer needs effectively. - Handle orders, returns, and service requests where applicable. - Meet or exceed customer satisfaction and service quality standards. - Identify opportunities to improve customer experience and service delivery. Required Qualifications: & Requirements - Minimum of SSCE / OND / HND / Bachelor's degree in any relevant field. - Previous experience in customer service, call center, or front-desk roles is an advantage. - Excellent verbal and written communication skills. - Strong interpersonal and problem-solving abilities. - Ability to remain calm and professional under pressure. - Basic computer skills and familiarity with CRM systems. - Customer-focused attitude with a positive mindset.