Customer Service Executive at Shelter Setters Aluminium & Expert Nig Ltd

We invite applications from suitably qualified candidates. Responsibilities - Conducting customer satisfaction surveys to understand what areas of the company's services need improvements - Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution - Curating streamlined email and social media communication mediums for offers, updates and much more - Dealing with customer issues and churning out an easy-to-follow solution - Managing payment and delivery of customer orders - Helping customers choose the right product for their requirements and budget - Handling customer concerns and complaints in a timely manner - Informing customers of upcoming promotions or deals - Establishing a positive rapport with all clients and customers in person or via phone - Forming reports based on customer satisfaction statistics and helping their team to develop new skills - Fixing appointments based on the availability of customers and clients - Interacting with customers to ensure they have a desirable and shareable experience - Taking customers' orders and follow through with prompt delivery. Requirements - Interested candidates should possess a Bachelor's Degree / HND with 2 - 3 years experience.  Check how your CV aligns with this job