Customer Service Associate (HIM Certified)

Position Overview

The Customer Service Associate will serve as a key liaison between patients and the healthcare facility, providing exceptional service while managing and maintaining patient health information in compliance with healthcare regulations. The ideal candidate will combine strong customer service skills with a solid understanding of medical records management.

Key Responsibilities

• Welcome and assist patients, addressing inquiries, concerns, and service requests professionally and efficiently
• Collect, verify, and maintain accurate patient health records, ensuring completeness and confidentiality
• Ensure compliance with medical records protocols, healthcare regulations, and data privacy laws
• Assist in the registration, admission, and discharge processes, coordinating with medical and administrative staff
• Facilitate communication between patients, healthcare providers, and internal departments
• Support record audits, reporting, and quality assurance initiatives within the Health Information Management (HIM) department
• Utilize electronic health record (EHR) systems and other relevant healthcare software for accurate documentation and tracking

Required Qualifications

• Valid Health Information Management (HIM) certification (required)
• Strong communication, interpersonal, and customer service skills
• Proficient in electronic health record systems and standard computer applications
• High level of accuracy, attention to detail, and ability to maintain confidentiality
• Ability to work effectively in a team-oriented healthcare environment

Key Competencies

• Patient-centered mindset
• Professionalism and ethical conduct
• Strong organizational and multitasking abilities
• Problem-solving and conflict resolution skills

Benefits

• Competitive salary and performance-based incentives
• Opportunities for professional growth and training in healthcare