Customer Service Assistant

We invite applications from suitably qualified candidates. Key Responsibilities: - Attend to customer queries and inquiries promptly and professionally via Instagram and WhatsApp. - Attend to walk-in customers in a courteous and professional manner. - Ensure the store is tidy at all times and products are clean and well-presented. - Prepare and fulfill customer orders accurately, providing clear information on delivery timelines. - Follow up with customers to confirm receipt of goods in good condition. - Liaise with delivery agents to ensure timely delivery of orders. - Provide quotations and confirm product availability. - Handle payment transactions and confirm payments before order fulfillment. - Adhere strictly to company policies and procedures when assisting customers. Key Requirements - Excellent verbal and written communication skills. - Strong attention to detail and ability to take initiative. - Proven customer service skills with the ability to handle difficult customers professionally. - Ability to work long hours and perform effectively under pressure. - Flexibility and adaptability. - Good organizational skills. - Excellent computer and digital communication skills.