Customer Satisfaction Representative (Sales of Poultry Pharmaceutical) at DSL Pharma

This position offers a great opportunity for career growth. Job Summary

• The Customer Satisfaction Representative is a sales-oriented role responsible for driving customer retention, expanding product adoption, and building brand loyalty through exceptional relationship management and technical sales support.

• The role ensures that poultry farmers, veterinary officers, agri-dealers, and distributors derive maximum value from Diversay

Key Responsibilities Sales and Account Retention:

• Actively follow up with existing customers to ensure repeat sales and promote product reorders.

• Upsell and cross-sell relevant vaccines, medications, and animal health products based on customer needs.

• Maintain a portfolio of key accounts and ensure consistent contact, visits, and relationship growth.

• Achieve monthly and quarterly sales targets for assigned territories.

Post-Sales Support and Satisfaction:

• Ensure customers receive prompt delivery, proper cold chain handling, and accurate product instructions.

• Monitor product usage and efficacy post-sale; gather feedback for internal technical and product teams.

• Provide field-level customer support and liaise with the technical team to address usage-related queries or complaints.

• Resolve product or service issues quickly to ensure customer satisfaction and loyalty.

Field Engagement and Relationship Management:

• Conduct farm and distributor visits regularly to build rapport, assess product performance, and reinforce trust.

• Organize farm demos, mini-clinics, and customer education sessions on best practices.

• Represent the company at trade fairs, farmers’ forums, and veterinary association meetings within the region.

Feedback and Market Intelligence:

• Capture and report on customer satisfaction levels, competitor activity, market pricing, and industry trends.

• Recommend improvements in sales strategies or product delivery based on real-time customer feedback.

• Monitor churn risks and take proactive steps to prevent customer loss.

Reporting and Documentation:

• Maintain accurate records of interactions, follow-ups, and sales in CRM or reporting templates.

• Submit timely weekly, monthly, and quarterly activity reports to the Regional Sales Manager.

• Track KPIs such as customer retention rate, complaint resolution time, and repeat sales conversion.

Qualifications and Experience

• HND / B.Sc. in Animal Health, Veterinary Science, Agriculture, Biological Sciences, or related disciplines.

• 0 - 4 years’ experience in veterinary pharmaceutical sales, animal health product marketing, or technical customer service ...