Customer Retention Officer

Position Overview

We are seeking a proactive and customer-focused Customer Retention Officer to join our Digital Team at Tranquil & Quest Medical and Diagnostics Limited. The ideal candidate will serve as a key customer representative, responsible for engaging clients, making follow-up calls, and strengthening long-term customer relationships. This role is essential to improving customer satisfaction, loyalty, and retention.

Key Responsibilities

• Engage clients through phone calls, digital platforms, and other communication channels
• Conduct outbound and inbound calls to follow up on customer inquiries, feedback, and concerns
• Build and maintain strong relationships with existing clients to encourage repeat business
• Act as a customer representative, ensuring clients feel heard, supported, and valued
• Collaborate with the digital team to enhance customer experience strategies
• Track customer interactions and update records accurately
• Identify customer needs and recommend appropriate services or solutions
• Escalate unresolved issues to the appropriate department when necessary
• Support customer engagement campaigns and retention initiatives

Requirements & Qualifications

• Proven experience in customer service, customer retention, or client engagement
• Strong communication and interpersonal skills
• Ability to make professional and persuasive calls
• Familiarity with digital tools, CRM systems, or customer engagement platforms (advantageous)
• Strong problem-solving and conflict-resolution skills
• Ability to work collaboratively within a team
• Customer-oriented mindset with attention to detail