Customer Relationship Officer at Interrand Homes & Properties Limited

About the Role

Interrand Homes & Properties Ltd, a growing real estate and construction company in Abuja, is seeking a dedicated Customer Relationship Officer to join our team. We need someone who understands the real estate sector—including client expectations, follow-up protocols, property documentation sensitivity, and payment processes—and knows how to keep clients engaged, informed, and genuinely satisfied.

Responsibilities

• Serve as the primary contact for clients, handling inquiries, concerns, and follow-ups
• Guide clients through the sales and documentation process
• Maintain accurate and updated client records and payment tracking
• Ensure timely communication on project updates, inspections, and milestones
• Strengthen long-term client relationships to encourage referrals and retention
• Support the sales team with pre- and post-sales activities
• Convert leads to sales
• Prepare weekly and monthly client service reports for management
• Resolve issues promptly and escalate complex cases when needed

Key Requirements

• Minimum of 6 years of proven experience in the real estate sector
• Degree in Business Administration, Marketing, Communications, or related fields
• Excellent communication and interpersonal skills
• Strong understanding of client management, sales support, and after-sales processes
• Strong documentation and record-keeping ability
• Ability to manage multiple clients and deadlines while maintaining organization
• Proficiency in Microsoft Office and CRM tools
• Calm, professional, and solutions-oriented personality