Customer Relations Officer

About the Role

We are seeking a passionate and customer-focused professional to serve as the first point of contact for our customers. You will be responsible for selling and promoting our organization's products, responding to inquiries, resolving complaints, and ensuring customer satisfaction. This role also involves identifying opportunities for upselling and supporting overall sales efforts.

Key Responsibilities

• Serve as the initial point of contact through phone, email, chat, or in-person interactions
• Respond to customer inquiries related to products, orders, and complaints
• Identify and generate sales leads, including upselling and cross-selling opportunities during customer engagements
• Accurately record all customer interactions in CRM or internal tracking systems
• Work closely with departments such as sales and logistics to resolve complex customer issues
• Deliver product information, troubleshoot basic concerns, and escalate issues when needed
• Share insights on customer behavior and trends, recommending improvements to enhance processes
• Adhere to communication guidelines while consistently representing the brand in a positive manner
• Maintain cleanliness throughout the store and adhere strictly to food safety regulations
• Use POS systems efficiently while delivering friendly and prompt customer service

Requirements

• Higher Education Diploma or equivalent (further education is a plus)
• 3 years of relevant experience

Essential Skills

• Multitasking, adaptability, and time management
• Telephone etiquette and exceptional communication abilities
• Customer service excellence with empathy and active listening
• Strong conflict resolution and problem-solving skills
• Organization and attention to detail
• Proficiency with technological tools and POS systems
• Professionalism with a strong focus on quality
• Enthusiasm and customer-oriented mindset