Customer Experience & Telesales Executive at Chateau Royal Real Estate Limited
Chateau Royal Real Estate Limited
Lagos, Nigeria
Permanent
Published 1 month ago · Expires 3 weeks from now
Job description
We are looking for a qualified candidate to fill this position.
JOB SUMMARY
- Qualification Specialist will be responsible for engaging with leads generated by our promotional venue team, conducting thorough needs assessment, and qualifying leads for further engagement with our sales team.
- The successful candidate will have excellent communication skills, a customer-centric approach, and a strong ability to uncover and understand clients\' real estate needs.
- Make outbound calls to a list of leads and prospects
- Engage in conversations to introduce the products or services.
- Build up good product knowledge in order to be able to sell its features, benefits and value to prospective candidates.
- Collaborate closely with the sales & marketing team to understand lead sources, demographics, and engagement strategies.
- Strive to meet or exceed lead qualification targets while ensuring the highest level of customer satisfaction.
- We are looking for a proactive and dedicated Receivables and Telesales Officer to join our team and take charge of ensuring seamless collections from clients and recovering outstanding off-plan property payment.
- The ideal candidate will possess excellent communication and negotiation skills to handle clients effectively and maintain healthy financial standing for the organization.
- Develop and implement effective off-plan payment recovery strategies, tailored to the specific needs of clients and their payment history.
- Improvement: Proactively identify areas for process improvement to enhance collection efficiency and minimize potential bad debt exposure.
- Minimum of at least 4years in similar role in Insurance, Real estate, Finance firms.
- Bachelor\'s degree in Social, Business, Marketing, or a related field preferred.
- Proven experience in telesales, lead qualification, or similar customer-facing roles.
- Excellent verbal, organizational & communication skills with the ability to engage with attention to detail.
- Proven experience in collections, debt recovery, or a related financial field.
- Excellent communication and negotiation skills to engage with clients and resolve payment-related issues.
- Strong organizational proven abilities to manage multiple client accounts and follow-up activities effectively on telesales
- Analytical mindset to assess client payment behaviors and tailor recovery strategies accordingly.
- Proficiency in using financial software and MS Office applications for reporting and documentation.
- Ability to work independently and collaboratively within a team environment...