Collections Officer at LifeBank

About the Role

A reputable organization seeks a dedicated individual for this Collections Officer position based in Lagos, Nigeria.

Key Responsibilities

• Contact debtors to negotiate payment plans, settlements, or full payments
• Interact with customers, clients, or internal teams via phone, email, or in person
• Manage and update accounts, records, and databases
• Negotiate payment terms or settlements
• Resolve disputes, address customer concerns, and find solutions
• Maintain accurate records, reports, and documentation
• Adhere to regulatory requirements, laws, and company policies
• Meet or exceed collection targets, goals, and performance metrics

Required Qualifications

• Minimum 2 years of experience in debt collection

Required Skills

• Strong verbal and written communication skills
• Effective negotiation and persuasion skills
• Ability to prioritize tasks, manage time, and maintain records
• Basic analytical skills to understand financial data and accounts
• Excellent customer service and problem-solving skills
• Ability to work collaboratively with internal teams
• Willingness to adapt to changing situations and priorities