Clinical Quality Manager (CQM) at MSI Reproductive Choices

Job Summary

The Clinical Quality Manager is a member of the Clinical Services Directorate and is responsible for coordinating and ensuring high-quality training and clinical standards across MSI Reproductive Choices service delivery channels in line with the global "One World One Standard" commitment.

This role includes coordination and provision of high-quality training in MSI core family planning and post-abortion care services across all channels. The position will be based in Abuja with regular travel to other states within the region.

Note: The duties and responsibilities presented below may change at management discretion.

Key Responsibilities

Team Coordination and Field Level Accountability

• Support the Clinical Services Directorate to coordinate the activities of Regional Quality Advisors in ensuring proactive management of clinical quality and training delivery
• Manage a regional-level channel competency and training database, conduct monthly analysis, and recommend country program strategies to ensure a competent service delivery workforce
• Coordinate annual cost-centre and state-level, SCTO/CTO-driven mock quality assurance exercises to deepen accountability and ownership of quality of care by state teams
• Coordinate second-level quality of care validation by Regional Quality Advisors and State Clinical Training Officers
• Collaborate with Research, Monitoring & Evaluation and Programs/Operations teams to strengthen data triangulation and documentation practices

Provision of Quality Clinical Training

• Coordinate delivery of clinical trainings to ensure quality conforms to Marie Stopes International Medical Development Team training standards and Federal Ministry of Health requirements
• Coordinate all activities of Regional Quality Advisors within their region and provide appropriate and relevant support to ensure all clinical trainings are quality assured and meet desired objectives