Client Relations Officer at Dovewell Oilfield Services Limited

About the Role

We are looking for a qualified candidate to fill this position as Client Relations Officer.

Key Responsibilities

• Address client concerns promptly and professionally
• Inform clients about company products, services, and promotions
• Receive all telephone calls and visitors promptly, accurately, professionally, and courteously
• Ensure vendor services meet company standards and negotiate favorable payment terms
• Manage client, staff, and vendor relationships effectively
• Manage courier and dispatch services
• Provide consistent quality service to customers by phone and email as first point of contact
• Handle enquiries, suggestions, feedback, and complaints in a professional and positive manner
• Schedule appointments and maintain updated appointment calendars
• Analyze data to answer questions from customers or members of the public
• Organize travel itineraries and hotel/flight reservations for site personnel and visitors
• Administer monetary claims by site personnel for payment and reimbursement
• Maintain supplies inventory by checking stock levels, anticipating needs, placing orders, and verifying receipt
• Implement administrative systems, procedures, and policies
• Provide administrative support to direct manager and colleagues
• Supervise drivers and other support staff
• Perform ad hoc administrative and reception duties as assigned
• Fulfill any other duties as assigned by the Director

Key Competencies

• Strong relationship management skills
• Excellent time management and organizational abilities
• Proper documentation and filing system knowledge
• High degree of discretion and confidentiality
• Professional communication skills (written and verbal)
• Administrative and office management experience
• Leadership and supervisory capabilities