Client Experience & Sales Associate at Exotic Pet Cafe

Role Overview

The Client Experience & Sales Associate is the first point of contact for all customers, both in-store and online. This role combines customer service, in-store and online sales, and client relationship management to ensure a positive experience for pet owners and their pets.

You will be responsible for reporting daily and weekly activities to the manager to support smooth operations and business growth.

Key Responsibilities

• Greet and assist walk-in customers, providing a friendly and professional experience
• Respond promptly to online inquiries and orders
• Advise customers on suitable products, accessories, and services for their pets
• Build and maintain relationships with clients, following up on their pets' needs and previous purchases
• Manage and maintain accurate inventory records
• Report daily sales, inventory updates, and client interactions to the Store Manager
• Promote café services, including grooming, boarding, and veterinary care
• Ensure the store is clean, organized, and welcoming
• Collaborate with team members to ensure smooth day-to-day operations

Work Environment

Fast-paced pet café and store environment with daily in-store and online customer engagement. Regular interaction with pets and pet owners.

Reporting Requirements

Daily and weekly updates to the Store Manager on sales, inventory, and client interactions.

Qualifications & Skills

• Bachelor's Degree with 2-4 years of relevant experience
• Passion for pets and basic knowledge of pet care
• Strong interpersonal and communication skills
• Ability to advise customers and suggest products and services effectively
• Organized, reliable, and detail-oriented
• Prior experience in retail, customer service, or pet care (advantageous)