Chief Operating Officer (COO) at Elevated HR Limited

About the Role

We are seeking a dynamic and result-driven professional to take on a multi-faceted leadership role in a data infrastructure Fintech company facilitating market access in Emerging Markets. This is a strategic position requiring a leader who is equally comfortable engaging clients, closing deals, and overseeing day-to-day operations to support business scale-up.

The successful candidate will be responsible for driving revenue growth, building strong customer relationships, and ensuring operational excellence across the organization.

Key Responsibilities

Customer Success Management

• Lead customer onboarding, engagement, and retention initiatives to ensure maximum value delivery
• Develop customer success frameworks and feedback loops to improve user experience and product adoption
• Act as the senior point of escalation for key clients, ensuring issues are resolved swiftly and effectively
• Build and lead a high-performing customer success team to enhance client relationships and reduce churn

Sales & Business Development

• Define and execute go-to-market strategies to drive revenue growth across existing and new markets
• Build and manage a sales pipeline, from lead generation to deal closure
• Establish strategic partnerships with financial institutions, corporates, and ecosystem players
• Negotiate high-value contracts and collaborations that align with the company's strategic objectives
• Track, analyze, and report on sales performance metrics

Operations & COO Responsibilities

• Oversee day-to-day company operations, ensuring efficiency and alignment with strategic goals
• Drive cross-functional collaboration between product, technology, compliance, and business teams
• Develop and implement business processes, KPIs, and performance dashboards for operational excellence
• Support fundraising, investor relations, and board reporting activities
• Ensure compliance with regulatory requirements and organizational policies

Location

Lagos, Nigeria