Chief Operating Officer at Hive HR

Role Overview

A dynamic team is expanding and seeking an experienced Chief Operating Officer to drive operational excellence, scale distribution channels, and build systems that establish the Furniture and Home Decor Showroom as a leading African design brand.

The COO will oversee logistics, supply chain, technology integration, and people management while staying rooted in design culture and creativity.

Key Responsibilities

Operations & Strategy

• Lead day-to-day operations, ensuring smooth alignment between showroom, warehouse, and distribution
• Drive warehouse acquisition and setup strategy, ensuring efficient inventory management and product flow
• Implement interstate distribution networks for furniture and interior solutions
• Develop KPIs for performance, efficiency, and profitability

Design & Product Knowledge

• Collaborate closely with design and creative teams to ensure operations align with brand aesthetics and quality standards
• Maintain deep knowledge of furniture and interior trends, materials, and finishes
• Ensure showroom and retail teams receive comprehensive product knowledge training

Business Development & Growth

• Scale business into new cities and markets through partnerships, distribution, and retail presence
• Drive revenue through showroom sales, B2B contracts, and online platforms
• Explore regional and international market entry opportunities

Technology & Systems

• Lead tech-driven solutions for inventory, e-commerce, logistics, and customer experience
• Implement ERP/CRM systems to streamline operations
• Monitor online sales and digital engagement with tech integration

Team & Leadership

• Build and manage a high-performance operations team across warehouse, logistics, retail, and client relations
• Mentor managers and foster a culture of accountability, innovation, and design passion
• Work closely with the CEO and creative directors to ensure vision execution

Requirements

Bachelor's degree (to be completed)