Call Centre Associate

We are looking for a qualified candidate to fill this position. Position Overview: - As a Call Centre Associate, you will be responsible for providing exceptional services to clients / customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller. Key Responsibilities: - Manage large amounts of inbound and outbound calls in a timely manner. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software. - Identify and escalate issues to supervisors. - Provide product and service information to customers. - Route calls to appropriate resources. - Seize opportunities to upsell products and services when they arise. - Build sustainable relationships and engage customers by taking the extra mile. - Keep records of all conversations in our call center database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Frequently attend educational seminars to improve knowledge and performance level. - Meet personal/team qualitative and quantitative targets. Requirements: - BSc / HND in a relevant field. - Minimum of one (1) year experience in a similar role. - Proficiency in Microsoft Office applications. - Strong organizational skills and attention to detail. - Excellent communication, interpersonal, and people management skills. What We Offer - Competitive salary and benefits package. - Opportunities for career growth and further training. - A collaborative and supportive work environment.