Call Center Representative

This vacancy presents a chance to join a leading organization. Position Overview: - We are seeking qualified and experienced Registered Nurses to join our Call Center team as Call Center Representatives. - The ideal candidates will provide professional medical support, respond to client enquiries, and ensure excellent service delivery to our enrollees via phone and digital channels. Key Responsibilities: - Respond to inbound and outbound calls from enrollees, providers, and stakeholders - Provide basic medical guidance and health-related information in line with IHMS protocols - Assist the Customer Support team in handling patient inquiries, guiding them on healthcare services, and ensuring prompt issue resolution. - Support the Providers Management team in coordinating with hospitals, clinics, and healthcare providers to ensure seamless service delivery. - Work with the Claims Department to review and process medical claims in line with company policies. - Maintain accurate records and documentation for customer interactions, provider engagements, and claims processing. Requirements: - Bachelor’s Degree (B.Sc.) or Diploma in Nursing from a recognized institution. - 0-1 year post-qualification experience (call center or HMO experience is an added advantage) - Must have completed or be awaiting Nursing & Midwifery Council of Nigeria (NMCN) licensing. - Strong passion for healthcare services and administration. - Willingness to learn and work in a fast-paced corporate healthcare environment. - Excellent communication, problem-solving, and interpersonal skills. - Ability to multitask and work collaboratively with different teams.