Business Transformation & Change Specialist at Wragby Business Solutions and Technologies Limited

About the Role

A dynamic team is expanding and looking for the right talent to drive the success of company initiatives by managing organizational change, accelerating technology adoption, and ensuring measurable business value is realized.

Role Summary

This position focuses on stakeholder engagement, end-user enablement, and benefit realization across major technology programs, while aligning change strategies with business outcomes.

Key Responsibilities

• Design and implement change management strategies that drive adoption and minimize resistance for IT projects and digital transformations
• Conduct stakeholder impact assessments and readiness evaluations to tailor communications, training, and engagement strategies
• Facilitate user onboarding and behavioral change for new systems through targeted communications, training sessions, learning paths, and end-user support campaigns
• Manage benefit realization processes by tracking key outcomes, financial and non-financial gains, and user adoption metrics post-implementation
• Partner with project teams and business units to develop and execute integrated change and adoption plans
• Build and manage a change network or champion community to support local engagement and feedback loops
• Coordinate Post-Implementation Reviews (PIRs), lessons learned sessions, and user feedback forums to validate impact and course-correct where needed
• Develop and execute communication strategies to ensure transparency and reinforce key messages across all phases of the change lifecycle
• Maintain alignment with business value objectives, ensuring IT investments are measured, reported, and optimized for tangible returns
• Co-facilitate the Virtual Centre of Excellence (CoE) and user forums to promote knowledge sharing, adoption best practices, and continuous learning
• Support agile IT communications, including service launch announcements, outage notices, and feature updates across user channels
• Complete additional tasks as assigned to support organizational objectives