Business Support Officer - PTSP at Unified Payment Services Limited

Job Summary

An established company is recruiting a Business Support Officer to supervise activities and teams responsible for providing support to merchants across Financial Institutions Directorates. The successful candidate will ensure prompt resolution of all operational issues and support merchant operations within their assigned region.

Key Responsibilities

• Track all merchant requests and complaints through interface with Helpdesk, Supervisors, ROs and Banks
• Resolve operational issues for each bank via established Support Structure
• Interface with ROs, Banks, Device Application and support teams to coordinate timely deployment, upgrades, updates and repairs of terminals
• Conduct periodic training sessions with internal and external stakeholders for team members
• Organize and deliver training programs for banks and newly acquired merchants
• Ensure clients are adequately informed and trained on new and existing applications, products and solutions
• Work with relevant teams to ensure team members have functional working tools through liaison with Admin
• Monitor health status across all terminals and PTAD applications to identify and proactively address issues
• Ensure PDOs conduct merchant location visits in accordance with agreed SLAs
• Monitor deployment of paper rolls, consumables and other materials

Requirements

• Education: BSc Degree or HND in Business Management, Economics, Finance or Technology
• Experience: Minimum 7 years post-NYSC with hands-on experience in channel operations, processes and functions, particularly in the financial sector
• Skills: Strong interpersonal skills and good knowledge of POS channel delivery and operations