Business Relationship Officer, Corporates

About the Role

We are seeking a qualified Business Relationship Officer to join our Corporates team. In this role, you will take ownership of critical client relationships and projects, driving the delivery, optimization, and success of our payment products for enterprise clients. You will work closely with cross-functional teams—product, engineering, compliance, and operations—to manage solution implementation, address client needs, and support strategic growth initiatives.

Key Responsibilities

• Manage the onboarding and end-to-end implementation of complex payment solutions for corporate clients
• Act as the primary point of contact for mid-to-large enterprise accounts, supporting payment product adoption and operational excellence
• Collaborate with internal teams to troubleshoot issues, drive resolutions, and ensure timely delivery of services
• Analyze client transaction trends and provide actionable insights to improve usage, efficiency, and engagement
• Prepare solution proposals, process documentation, and training materials for clients and internal stakeholders
• Support the design and execution of scalable client servicing processes and tools
• Identify opportunities for product and process improvements based on client feedback and market developments
• Ensure compliance with regulatory and risk standards in all client and operational activities

Required Qualifications

Education

• HND or Bachelor's Degree in Finance, Business, Engineering, Computer Science, or a related discipline

Experience

• Minimum of 5 years of experience in fintech, corporate banking, treasury, payments, or enterprise client services
• Post NYSC experience required

Required Competencies

• Solid understanding of payment systems and B2B payment instruments (NEFT, RTGS, UPI, IMPS, ACH, SWIFT, etc.)
• Proven experience working with enterprise clients

Performance Expectations

Key Performance Indicators will be established and reviewed periodically based on business requirements.