## Title: Branch Operations Manager

A reputable organization seeks a dedicated individual to oversee all aspects of branch operations, ensuring operational excellence and profitability.

Oversee and coordinate all day-to-day branch operations
Ensure excellent customer service and consistent brand standards
Manage branch staff, including scheduling, supervision, performance monitoring, and training
Monitor inventory levels, procurement, and cost control to minimize wastage
Ensure compliance with health, safety, and hygiene regulations
Prepare operational reports and submit regular performance updates to management
Handle customer feedback, complaints, and resolve operational issues promptly
Drive sales performance and implement strategies to improve profitability

Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 4–5 years' experience in hospitality operations, with at least 2 years in a supervisory or managerial role
Strong leadership, organizational, and people management skills
Excellent communication and customer service skills
Ability to work under pressure and manage multiple priorities
Sound knowledge of hospitality operations, cost control, and service standards

Branch Operations Manager at Owens and Xley

Job description